You may reach us with your complaint through:

Contact options:

• Phone calls
• Email to [email protected]

 Resolution Timeframes

The target resolution time frames are based on the nature of
the complaint:

• Dissatisfaction of service or information: The target resolution time is three (3) working days.
• Requires further investigation or system changes: The target resolution time is ten (10) working days.

 Communication and Progress Updates

• All complaints are communicated via phone calls/emails.
• If a complaint requires additional investigation or system
  changes, the complainant will receive a separate email with the expected resolution time frame.